Privacy Policy
Last updated: 13 January 2026
1. Introduction
Lank Chilled (Pty) Ltd owns and operates multiple digital platforms and services, including LinkDoc.
We are committed to protecting personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").
2. Responsible Party
Unless otherwise stated in a product-specific notice, Lank Chilled acts as the Responsible Party under POPIA.
3. Information We Collect
Depending on the product, we may collect:
- Names and contact details
- Account and professional information
- Usage and technical data
- Communications with us
We do not store medical records or special personal information unless explicitly stated in a product-specific notice.
4. Purpose of Processing
Personal information is processed to:
- Operate and improve our services
- Manage accounts and access
- Verify eligibility where applicable
- Communicate with users
- Comply with legal obligations
5. Product-Specific Processing
Certain products, including LinkDoc, involve additional processing activities.
Where applicable, product-specific privacy notices apply and take precedence.
6. Sharing of Information
We do not sell personal information.
We may share information with:
- Service providers acting as operators
- Other users where required by platform functionality
- Authorities where legally required
7. Security Safeguards
Appropriate technical and organisational measures are implemented to protect personal information.
8. Retention
Personal information is retained only for as long as necessary for the purpose for which it was collected, unless required by law.
9. Cross-Border Processing
Personal information may be processed or accessed outside South Africa.
Appropriate safeguards are implemented in accordance with section 72 of POPIA.
10. Information Officer
Information Officer: Lank Chilled (Pty) Ltd
Email: info@lankchilled.com
11. Governing Law
Republic of South Africa.